“The most courageous act is to think for yourself. Aloud.”
- Coco Chanel
Kristen’s comprehension goes beyond understanding.She gets where I come from and she is able to identify with my feelings. What I feel, she expresses. She sums up my thoughts and feelings very effectively and asks me how I look into resolving issues. She listens and suggests and this steers me on a thinking path of solutions.
My problems have now become challenges and Kristen inspires me to look at things positively. What is so amazing about this is that my family will also benefit, and being more positive about life can make me a better mother and wife and a better person. – HK, Individual Client
“A life’s work should be based on love.”
- Ray Bradbury
A senior manager and consultant herself for more than 20 years in the U.S. and South Africa, Kristen deeply understands the communications challenges and stresses that
face anyone responsible for leading other people. Originally an employee and manager herself in corporations and consulting firms, she now combines that expertise with a variety of coach training and runs her own consulting firm and coaching practice.
Back in the mid-‘90s, when she was simultaneously head of employee communications and the employee satisfaction program for The Liberty Group in Johannesburg, Kristen saw almost daily the impact poor interpersonal skills had on people’s happiness and commitment to their work and to the company.
“Time and again I saw that it wasn’t necessarily someone’s technical expertise that made them good leaders, it was their ability to relate to other people,” Kristen says. “But even the managers whose teams rated them poorly on communications and other interpersonal factors were able to improve their scores if they were willing to be a little introspective and develop their skills.”
That experience led Kristen to develop a newsletter, Communications Brief, designed specifically to help managers improve their interpersonal skills. The blog on this site has the same purpose.
In addition to her corporate expertise, Kristen is also a coach certified in a variety of coaching methodologies that complement her consulting, including:
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